SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
I did not receive, the money was returned, i shoot the star for the time spent waiting. Package without tracking
Walked for a very long time. Months 2.5 somewhere. But it was and understandable) i thought they would be a little bigger. But like the quality of nothing and do not tear twice. Threads do not climb-pleasant such. But from thick hair to collect a high tail will not come out exactly.
All as in the description
The order is waiting from 19.02 today 18.05 and did not come. The money was returned. Sorry, so we have the post of russia!
The parcel did not reach.
Sorry the goods did not come. the money was returned immediately
The rubber bands for me were small. Good quality. I advise
Super.
A kind of shades of red and pink. I think that each elastic band will withstand up to a dozen uses. Acceptable.
To perm went about 1,5 months, gum small, on the first tails
Rubber bands are good, strong. But came 49 pcs and mostly yellow and blue, pink very little. And the colors are not all paired (see photo) Delivery of 1,5 months to moscow
Price and quality match.
Elastic bands do not stretch. The colors are bright, saturated. Elastic. I like it very much. Photo already opened packaging)) on children's hair is excellent. Even for the living. On thick also good))
I thought it would be a little more. Small at all
Gum almost like last time
Rubber came, the quality is good.
As described. Good little hair ties
Rubber bands good
Received in one month
The first time the order did not come. Money returned
I order constantly. Everything is wonderful
Very fast shipping and exactly as described thanks store
I take a second time, i liked it very much.
Erasers are very high quality, i order a second time. Order again
Everything is wonderful)