SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent
Ok
Excellent store. Very fast dispatch, good products and packaging. I recommend this seller. 5 stars deserved.
Got the same day the product was מדוייק as the picture long no השתמשתי after שאנסה same ארשום פידבק extra thanks very much familiar dear
It took 3 weeks to get here in Cambodia. Haven’t try yet but will get back again for the result. Highly recommended the store.
Product not tested yet, but well received. Only problem, the glasses were broken on arrival...
Excellent packaging. Zero damage on boxes. Great job. Congratulations. You deserve 5 stars! I recommend this store, fast dispatch and good products.
Very fast shipping. Oreder 17th of March and received on 8th of April. Haven't tried tho yet
Excellent product. It's just like the picture, it took a little while to get there. Good communication with the store.
I do not feel like the hairs leave...
It's a pity that I never came, but the money was returned
Not yet try but confirm the photo and description packing well received
Thank you, everything came on time. Everything works.
Just like the picture what if I tested it to see effectiveness of intensity and it didn't hurt at all at the highest level:/I wonder if the product is effective or not since I used light pressed beautiful and it hurt and this nothing see it as its effectiveness
Received it in good condition.. still didn’t use it.. thank u store..
As in the description, everything was well packed, and the cn box its products all s in very good condition, plus order if the extra lens, but it comes with its lens inside the box that are pretty dark and thick glass. Let's try it and in a while I'll leave comments on my profile.
The product arrived in perfect condition. The tracking number wasn't the right one, so I didn't hear from the product until it came to my house.
Excellent packaging... come within 2 weeks to Canada . I have to try the product in the next few days and see the outcome. Supplier kept updating me with msg during shipment excellent store service. I will order definitely from this store again.
All right, I come in good condition, very happy: D
i used and is working, now i must see the results
All comply with the description and about action napisze later as sprawdze operation
Llego bien el pedido y ahora toca probar. Muy buena atención delvendedor
I get super fast play rehearse
Produit conforme à la commande et fonctionne.
Tracked all the way, delivered in a couple of weeks to France. The box is large enough, and did not expect such a size of the device at all Detailed instructions, glasses in the kit (signed the sides, but barely hold) I highly recommend using! Flashes are strong. To me on the bikini-zone mode #4 is quite normal, next time I will use the fifth. But to start, of course, with a unit to avoid burns. On the effect it is still early to judge, in a couple of months I will update the review.