SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
крышка меньшего размера
The description and photo correspond to the product, but it leads to deception because as they show it, and for the price you pay, you think the containers come in, and no, you buy only the caps and vacuum accessories. At the moment disappointed, especially since I have to look for containers of those sizes, and also added the 2,5 months it took. When I try, I'll leave later valuation.
ok
The set is good. But the connector is not match to my Food saver. There are two connectors in the package. One is too small, the other one is too big.
Delivery OK. Months, one cover with a marriage, a hole in a silicone valve. I did not file a dispute.
There were two sets, one sent without a tube, but that's the day others were sent out. Everything is super!!!
The only item that was packed in protective inflatable film. I took the lid in the hope that with any capacity can be used. With a regular ceramic plate did not work out to make a vacuum. Apparently, the uneven surface. I will try with plastic, with even edges, I will add a review. The cord, by the way, is the same complete with a vacuum cleaner.
Very fast delivery Thanks :)
The order didn't arrive but the store gave me the refund
The right thing. Recommend
Very good… But is not compatible with all type of wine bottles.
Very quick delivery
La 1ère tentative de livraison échouée car la compagnie de livraison (DPD) ne m'a pas contactée et renvoyé mon colis à l'adresse d'expédition. J'ai contacté le vendeur en expliquant la situation et il m'a envoyé un nouveau colis tout de suite. Le colis envoyé le 25.03, reçu le 02.04. La machine marche bien, les rouleaux fonctionnels de tailles différentes, le vendeur à l'écoute. Merci. Je recommande
Ďakujem
Vacuum covers were delivered to Russia in 10 days. Everything is well packed. The covers are quality, the vacuum is kept. on the photo from the description, they thought they would come with the coteiners. fit on any round.
The box came all crumpled
Thank you, very fast delivery.
Fast delivered to my home. Work perfect. Thanks store.
Good device. Easy to use.
Works great, very fast delivery to Bulgaria.
The best
Πολυ καλο στην λειτουργια του. Πολυ γρηγογη αποστολη (7 ημερες)
recomendo
Very fast delivered and it works fine. Really a recommended for that money
The one that came to me doesn't work well,