SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
item as described
Product came in perfect condition, looks great, folds and saves space
ok
Everything is super happy with the store 20 points
The parcel came in three days. Tracked. No smell. I liked it
Buy size L looking at measurements to have a good drainer. That's just what I wanted. I 've put a pen on it to appreciate the size.
Perfect for folding and the little space it occupies.
Very exact product description I recommend to store
Útil
It came very quickly to St. Petersburg
Delivered quickly in normal condition. Description and photo on the site corresponds to the product.
Normal silicone colander, holes for draining are not enough. With delivery of problems was not.
Well packed, 10 days in Spain, the second time I order them.
Dimensions and photos correspond. Handles and bottom-hard plastic. Folds/folds-convenient. There is a smell of plastic (does it meet the standards of quality and safety?).
As described. OK.
Se zbožím jsem spokojená. Objednávám už několikrát.
Love it! Very cute, I've now ordered the bigger size. Took less than 3 weeks to arrive.
All right. I recommend the product and store.
I order the second time! The first almost a year served, broke on the folds... I'm happy with the product very much)
Super nice, accurate to the photo or more, the material looks pretty tough hopefully it will last, store and product highly recommended
thanks
Bottom and handles made of plastic. Silicone only sides.
Good thing, looks good, thanks
All comply with the description. Zakupiłam two different size. Early have foul smell but after washing in the dishwasher is well
The goods went exactly 30 days! Packed perfectly! Very convenient thing, there is no plastic smell, which is very pleased!!! Definitely recommend both the goods and the store