SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
it’s my first drone.. flight control is hard for me.. but The item is beautiful, little, small and pretty. This is like a bree. I like it so much.. Also it has cam and very good.. is rather same like an iPhone camera.. I advice it..
A good drone, works nice, though drove very long
The flight was steady, and the package was very careful when it arrived. It was packed in foam boxes, and a small toy was also sent
It is very convenient to carry a toy aircraft, the performance is also very good.Full range of accessories
Very fun of a small aircraft, flight performance is stable
It's very small and easy to carry, but the battery will soon run out, so I think I can give you an extra battery
A very convenient plane to carry, but also very careful packaging, the price is also very affordable, worthy of recommendation
Convenient to carry a plane, put in the bag will not take up a lot of space, now go out to play, the son likes to take.
The packaging is very thoughtful. It is packed in foam boxes. It is also very convenient to take out to play with friends
I like the color very much. It is relatively small and can be put directly in the bag to go out to play
The cup comes in a foam box that is well protected and has a nice color.
Aircraft easy to carry, flight performance is general
The performance is average, the flight time of a battery is not long, but the store's service is very good
It arrived incomplete, the free cover is missing
Logistics are fast, the gifts are other colors of the case
The drone is approx 3 cm, total Chinese quality
The product is durable. It would be good if it lasted a little longer
Cool, plus a cover in another color
A portable plane takes up no space at all
Easy to carry around, great toys for camping kids
It's fun. It's a great gift choice.
Very small, easy to carry, picnic outside, the best toy for children
The product is very good, the flight performance is good, also sent a other color case
It's a good gift