SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works, I recommend.
Good store. I ordered 4 pcs and 1 has problem. Seller immediately refunded my money. Respect
cumple todas las expectativas, buena calidad y lectura táctil espectacular. No he probado si aguanta el candado palanca por no romperlo pero está muy bien.
great
Perfect, clear instructions, it works great. Also is beautiful solid!
todo muy bien, trae instructivo, pero deberían de hacer un vídeo tutorial
Corresponds to the claimed...
ok
superhandig!
Padlock spectacular. Simple setup and very assertive in unlock biometric. Recommend
Perfect, thank you!
I would have liked it more that could be used by App because it's easier to register a fingerprint and this product forces you to check the manual at a time so it's not practical but so less works
muy bueno, pero no es apto para resguardar cosas de demasiado valor, puesto q es fácil de violentar
Excellent lock for the broadcast box. Came completely discharged.
perfecto, rápido y funciona perfectamente, manual en ingles pero muy facil de configurar tot
The goods came on time even faster than the store said did not communicate the lock came discharged so I will check it did not work out later I will check
Good store
All right and in three days!
very satisfied thanks
The lock at the moment is fine to lack of actual checking.
The lock is very weak easily opens with any screwdriver by pressing the bracket on the break-in. Afraid of moisture. After the rain fell, it stopped working. In general, this is a toy. Of the pluses, the store very quickly sent the goods. Thank you for the speed.
Super kłódka. Proste kodowanie .Szybka wysyłka. Polecam sklep i sprzedawcę.
Bought 3 pcs of voice is not available when you click on the knorka, on the same models it is, they came completely discharged, charging Lo full quickly, the adjustment of of of of 1) installation: use fingerprint to press for 5 seconds, and the blue light is on 2) press continuously more than 10 times, and lights green light 3) change other finger press more than 10 times in a row and light does not burn 4) add fingerprint, after unlocking, press and hold the fingerprint for 5 seconds, and the blue light will light, release your finger and press the new finger more than 10 times in a row 5)) After unlocking, press and hold the fingerprint for 12 seconds and release when burning 6) red light, the red light goes off after the fingerprint has passed. Charging after unlock red light flashing constantly, connect the micro USB interface 5 V for charging red light lights, Charging is complete when the light is off.
Alles ok!
Good!