SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top
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good
Should I still try it, but the shipment was fast and durable product arrived in one package. New
Shipment dotarła pretty quickly and looks good. Works on fingerprints but while it took. After zapaleniu the blue lights zamknijcie padlock and przytykajcie fingers until zgaśnięcia and will work
Very good product works perfectly.
Lock received works well store recommend
Description corresponds, delivery to Novosibirsk month. I advise this store!!!
good ...
rather big. not possible to use to close zipper of my laptop bag. will probably use it for my personal closet at work.
Super good quality product
This was easy to set up and use. I wouldn’t use it in a high risk area, but it is nice for a locker.
A bit great for a suitcase, but for a slave Shoaf will go. delivery for almost a month
It works perfectly.
Everything perfect everything ok
Cool, works well. Locks and unlocks quickly
Easy to use, works well fast fingerprint reader.
Lock works good, thanks for fast delivery
the instructions are hard to understand difficult to program more than 1 user Came with poor packaging no bubble wrap or cushion
It works well.
Excellent
Everything works, the son is happy.
Will wait until the arrival to evaluate the product
Delivery is very fast to the apartment. Packed in a pup and a transposition bag. The lock itself is in the branded box, fixed in a plastic stand, there is a manual in English and a wire for charging. The biggest disadvantage, in my opinion, is an incomprehensible instruction. I managed to record my imprint completely accidentally, after, probably, 30-40 attempts. After that, the "miracle" Castle works fine. Opens quickly, the most important thing is to attach the finger as accurately as possible-"as it was when recording".
Works.