SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality of materials.
The product corresponds to the description, all parts are made and packed qualitatively.
Very good yo
Got it fast. Not yet. The only thing is no box. Just in the package are thrown bags with spare parts and a book with instructions. Wanted as a gift. We'll think how to pack.
Excellent designer. Everything is very well fitted
Looks nice. Fast shipping. Thanks to store !
Finally after 3 months arrived, all fits perfectly, like again, many thanks
Came the goods quickly, delivered by courier straight away. I liked the designer very much, the instruction is very detailed! I recommend the product.
excellent! not quite as good as *the other bricks* but for the cost I'm not complaining!
Delivery is just over a month old, not tracked. Quality is normal, but it's certainly not Lego, the details are connected in places with such difficulty, it's hard for an adult to handle. On the details there is no marking, that is, quite similar (took another designer, with the marking of Enli, he felt a little better) but cool in general, the drill turns when the car goes.
Delivery to Vladivostok in 16 days. Packed wonderful, in two packages + pupyrka. Quality of plastic at altitude! Thank you so much!
Amazin - son as been very happy and enjoyed completation. No missing pieces.
It came to ekb quickly, about a week. Complete set. Without box. The quality is excellent. Advise.
Not the first designer from this store I order-everything is super
It's okay to ride for an adult, but not for a child, just so the kids can play once they're mounted.
It's okay.
Shipment came within 3 weeks from order. Pads good quality, complete. Great spent time with son at common placing. Toy worth the money. Will be next order other models :-). Strongly recommended
It's very good, very entertaining, all perfect.
Great. The son is happy. Thank you for the gift.
Super set. All items included and some up. Transparent manual. Great looking model. Seamless transaction. Recommend.
Not perfect but definitely worth its price.
The order on the track from China did not leave. But suddenly SDEC came. As the store wrote, without packaging. The details are divided into packages at first glance chaotically, but if you tear all the packages under number one first, then according to the instructions all the packages under number 2, etc. Everything's going great. No shortcomings in detail found. There's even left. Copy of Lego, quality at the height. The details are almost all tightly connected. Lego's working together, too. The instruction is almost ideal. A little from the roof missed
Very pleased the goods!! Excellent quality!!
Seller shipped the next day. Due to COVID-19 parcel took over 2 months to arrive, but the store is not at fault. Seller replied very fast and was very cooperative. Recommend the seller. Will order again.
Order arrived in 15 days, very good quality I am delighted and my son too! No missing parts the top