We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality of tailoring, comfortable shoe. Bigger, so you can take half a size smaller
Very happy. Royal shoes. At 37 took 38. Okay. We came in a month. I used to take myself another red. Even more beautiful. Thank you very much to the store. Recommend.
Super. The 25 cm ordered 39 p a little too big but it's okay thank you and good luck in the new models
Very cool slippers! All in excellent condition and size 37 perfect went on my 24,5 slim foot
They arrived super fast, just as the size-wise photos left me big in shape to the size chart but the store very attentive to the msjs, thank you very much at vdd I recommend it's nice to be able to trust and receive what you pay
These boots are wonderful. I just love them. I highly recommend these. Quick delivery.
Wonderful product! Arrived in about 1.5 weeks. This is the second pair I have bought! They fit true to size and look so good! The quality is amazing and I get compliments all the time on these shoes. I will definitely buy more in the future!
Very beautiful shoes. Only agree specifically about the size
Wonderful! I love these shoes! Shipped quickly and came in well padded packaging. They are worth every single penny. I have not yet worn them outside, but I’ve tried them on around the house and they are so lovely. The quality is amazing. I recommend ordering your regular size. They fit true to size, so no need to size up. I have ordered a second pair!
Botilions are just super! I'm very satisfied, the quality is good, very comfortable. On my 37 size took 38 and they approached me, I recommend.
I loved them, they're super nice and good quality. You have to have them in your wardrobe. If you like old age shoes.
Beautiful I have already bought in 5 colors. This article if it's the same as the pictures. Not like other articles I feel deceived as when I received them they look nothing like anything, but nothing seen in the photos Thank you store for your seriousness, I will buy more
Botilions came without creases, in very good quality! The store, well done, packed in a tight air bag! They're just gorgeous! Thank you very much to the seller for such goods! I recommend it to everyone, you will not regret it! Go in size!
Absolutely, beautiful! Very happy with the purchase!!!
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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