SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Genial. Talla perfecto
Excellent. At the first soaking water is very Burgundy
Very good quality dress
The dress is good but for China is a little expensive
OK OK
Robe très élégante à porter, la coupe est parfaite... et la taille aussi!
Very beautiful dress. Good quality. Unfortunately slightly too big, have now size s still ordered. I am 55kg and 162cm gross. Size m is too big
Excellent purchase, I am very happy with the quality. The size chart was spot on: I am 95/70/80 and large fits perfect. Fabric is very soft and stretches well without deformation. Fabric doesn't breath very well, but that's not too much of an issue if indoors or is cool outside. Photo matched goods exactly.
An interesting dress, the fabric is pleasant, the size is in size. Let's see how to behave, in sock
Very nice
A grade
ordered a size too big so the shoulders would fit and they fit perfect just needs a tuck in the side as im very slender. well sewn, fabric for this one ended up being a soft t-shirt type very comfy. looks just like picture. fast shipping
Dress of good quality, I order a second time. Very happy. The size coincides at its 46-48 took L and the village is perfect.
Just gorgeous sits! Thank you!
Such as description
Very beautiful and high-quality dress, rich color. At 90-75-90 the village is good. Delivery about 2 weeks
The village is right on the figure. At a height of 160 just below the knees, I will shorten. Fabric is good. But let's see how hot or not it will be in the summer. When washing at 30 degrees behaves well, does not shed, does not sit down
трек отслеживался. заказ пришёл в срок. платье как на фото. материал не хлопок. трикотаж из искусственной нити. не электризуется. на рост 164 ниже колена см на 5.. на объем груди 96 и талии 75 село идеально. швы хорошие. нитки не торчат. запаха нет. довольна.
The dress is not bad, the village is on the figure, stretches. The picture looks worse than in the picture. The fabric is too dense for summer
nice dress as showed in the picture
It's very nice. The perfect size M Thanks
The fabric is not summer, it's hot, it's more for autumn, the blue cole background after washing it, it has like white pints, it looks worn, and it's new,
Really like them. better pay a little more to have a quality like this. Perfect
Thank you for the dress, very beautiful, with the size guessed, the quality is good. i recommend the store
Платье классное. Ткань приятная к телу. На песочные идеально. ОГ 98, ОТ 79 село впритык. Носить можно, но не очень комфортно, немного сдавливает. Но со стороны смотрится идеально. Если у вас размеры хотя бы на 1 см меньше, то будет супер.