SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent store, watch look decent, the store very quickly sent the parcel. i'm happy, 100% will order more.
Very nice!!! I love it!!
Thank you. I recommend a reliable store.
Quality is excellent!!! Extra strap still came, thanks for the good watch
Nice gift !
Fast and excellent quality! Beautiful, there is a spare belt.
fair and good...but my wife seem not very happy..HAHAHA
All fine
The watch is very good!!!
The clock is very beautiful, came for 2 weeks, i'm very happy
Very elegant watch, my wife loved it.
The watch reached 9 days to the Sverdlovsk region .... delivered the courier to the desired address... looks very much even nothing... the strap seems to be good too... definitely recommend to buy
The watch is not bad as it will be worn i do not know, came in a box branded, with an additional strap, but without translation. I sent the store a message with a request to help understand, waited a long time for the answer, they figured out themselves. Truth the seller apologized for the late answer
Very well i recommend
Arrived without work, had to take a shop for repair, the battery not fit the right place and the watch not work. After the repair work properly. THE watch is beautiful! Enjoyed!
Unique detail observed minute hand with small movement in position setting
So much in love with it, pretty.
Excellent watch, very stylish and high quality made, genuine leather strap, thank you very much to the store.
ok
Beautiful and unusual watch, with very fast delivery. We hope the imininnitsa will like it. Seller and product recommend
Very fast delivery from order day to delivery by courier 6 days. The clock is decent. Go. Until all is well
Watch wonderful! Packed in a beautiful box of dark color. On the glass is a protective film. There is even a cloth for wiping. To start working, you need to set the time with a small wheel on the bottom of the case, and then move this wheel to the center. Until you move, they won't work. As in the usual watch, only the wheel is in an unusual place. Delivery is very fast to home (IML). Before Voronezh it turned out nine days. Thanks to the store for the quality goods and service!
Three good
The watch is excellent! the daughter 16 is delighted!!! Look stylish! Photo no, left in the clock to the tutor, photo advertising matches.
The fastest delivery in all time. Received after 6 days (delivery from Russia). Watch cute. I doubt that the strap is leather, because. The hand under it sweats. They're still working. There is a negative experience. I ordered an hour from China, a month later two broke...