SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine. Quality is super.
Wonderful watch. Stylish. Courier delivered to the house within 5 days
I come fast very nice
Good watch, stylish
Very beautiful elegant watch. The dial is large, but does not look huge. The strap is soft. The crown is hidden under the strap at the top of the watch. To bring arrows is difficult, but to do it only once, so you can cope. The clock came in a branded box.
Watch very stylish
The clock is good, they cost their money.
very nice looking watch for ladies
excelente
I bought myself. Now I gave the same to my sister. Quality is satisfied. Description accurately
Beautiful stylish watch. Before St. Petersburg came in 5 days. Delivered to the House by courier service. Thank you!
The clock is excellent, came in a week in Novosibirsk, could not figure out how to turn them on, but the store helped, just that wheel, which revolves arrows, had to press down, maybe someone will help :) thanks to the seller!! I advise!
Came quickly and look cool. Not going, we have to take it to the workshop. I am happy with the purchase, and the time will show
Ordered 11.11.19 came to Moscow for 5 days!!! Megasquickly! Corresponds to the description, stylish.
Hour and not the coolest joy of my daughters in it and the fastest order only 8 days
My wife liked it. Working.
The clock is great. Stylish, quality. But the box was damaged. Asked the store to send a new one, he narrowed, offered discounts for the next product or 2 dollars to return... I only needed a box. As a result, I opened a dispute, I was returned half the cost. Lost More
looking good
Very satisfied with my purchase
ok
Everything is fine, the spouse is happy. Already the second watch of this company Dom. I do not know about the bracelet, leather or not, time will show. Delivery to Russia is fast, but in the expanses of our country it's just a song of IML. I don't know what to do.
Good Goods. Looks great. Beautifully packed ..
Very cool watch! Recommend.
Watch cool on the hand look beautiful delivery fast store well done order recommend
excelente