SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very high quality! thanks
The clock arrived broken-the arrows hang out. But very quickly and in dispute returned all the money.
good
It's OK
very good
Excellent watch, very stylish. Delivery is almost instantaneous :) very requlmenduyu
Very simple for the price you have
Very good, arrived with more than 30 days
The clock is very beautiful. Look expensive. Came in a branded box. Package contents: ✔Watch, ✔Napkin, ✔Plastic card with annual warranty, ✔Instruction in english and chinese. The dial is round, was sealed with a protective film. On the dial are two hands-hour and minute. Movement quartz, waterproof. Water resistance-30 m. Case diameter: 42mm Bracelet width: 21mm. Length: 19 cm. Accessories for silver. Strap leather, stitched smoothly. The quality is decent, executed neatly. No defects found. They work properly, do not rush and do not lag behind. The watch is very light, it is not felt on the hand.
Year-old class, in the same way as such a coupon.
Super, nieetyczny as the pictures
Got it. Competent packaging from the manufacturer for such a price. Packing parcels are also norms. I advise you.
it looks great ...:)
very nice arrived completly nice
Received the watch in 5 days in Moscow. Brought the courier home. Before that, SMS came that the order was transferred to The Courier. The watch is stylish, corresponds to the description. Packed well. The box is branded. Instruction, company card. Crown from below. Did not immediately realize that it was pressed up to save the charge of the battery.
Excellent watch, good gift box. Thanks to the store))
High Quality Packaging and attractive appearance.
Shipping fast, track number tracked, watch packaging is good. Fully correspond to the description, work. I recommend the store and the store.
Everything is fine. Quality is super.
Corresponds to the description Shipping fast Recommend store
Wonderful watch. Stylish. Courier delivered to the house within 5 days
I come fast very nice
Good watch, stylish
Very beautiful elegant watch. The dial is large, but does not look huge. The strap is soft. The crown is hidden under the strap at the top of the watch. To bring arrows is difficult, but to do it only once, so you can cope. The clock came in a branded box.
Très belle