SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Everything is super!!!
Everything came quickly.
The faucet is not bad, at the cottage at a pressure of 2.5 bar of ice well water makes warm without problems, with a small pressure, you can achieve almost boiling water. I recommend the machine at least 10 amps.
It came quickly, heats perfectly, and on minemals the hand yes, it is patient, the dishes are washed enough with a margin
Very good water heater for Sada. Heats up quickly Water and easy to install.
I received everything, as in the description, I did not try the work-they did not give water yet at the cottage.
Everything works, replaced the cork in the country by 16A, 10a beat, now in the country there is hot water
It came in 4 days, already ordered all his friends.
Came pretty fast. I ordered 3 times, the first myself, 2 mom and 3 times with the display again to myself. The first burned on stupidity, in the autumn drained water from the system, the faucet left in a cold position. Zama came, clicked the switch and began his business. Somewhere in a minute I noticed that he was smoking! In short, melted with sooo pungent smoke. Although it even in a hot position without pressure does not warm (such sewn). To see in the Frost (-25) something did not work. In short, pull out of the socket from sin away! I almost burned the cottage. The first worked 3 years without censures, and would still work if not. I recommend the product and the store.
Super rekomhinduu all buy will not regret the crane works perfectly
All Super
Arrived in 6 days packed well. Instruction on the Russian. The goods are intact. I did not connect until in the spring we look at the country as it will warm .
Arrived in 6 days packed well. Instruction on the Russian. The goods are intact. I did not connect until in the spring we look at the country as it will warm .
Great!
Great!
Good crane for cottages where there is no gas
Good crane for cottages where there is no gas
Long sent, but it came quickly. Check is not possible now, but looks very good. Packed perfectly.
Long sent, but it came quickly. Check is not possible now, but looks very good. Packed perfectly.
Less than a week on the way. Packaging is good). Instruction in Russian language. I haven't checked in yet. Everything looks decent... quality.
Less than a week on the way. Packaging is good). Instruction in Russian language. I haven't checked in yet. Everything looks decent... quality.
Thank you very much!
Thank you very much!
OK
OK