SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Works well. The quality of course is very important. Let's see how long I served. One huge minus is that it heats the water by Max, you can not make it warm. Either hot or cold.
Delivery is very fast. Satisfied.
Спасибо большое продавцу за быструю доставку, заказ получила!!!! Какой в действии, оценит мой муж
Very fast delivery. The crane works properly.
The goods came whole, packed well. installed in 10 minutes, I open and there is no water (for a day turned off). The thermometer is rather not accurate, but it is more convenient with it.
Received quickly, but not yet checked, looks quality
It's wonderful. Fully corresponds to the description. In Yaroslavl came in two weeks. The store is good. I recommend it to everyone.
3 weeks in Krasnoyarsk, working capacity has not yet checked.
The parcel is delivered quickly, the goods are packed perfectly. The heater has not yet installed, but I hope that the store will not fail his product. With the seller did not communicate-there was no need
Everything works
The store did well ordered on Friday received a vottornik all okay
Packed very well. Track is not tracked. The store answered all questions correctly. The crane looks very good. How much will serve to see.
Thanks for the fast delivery. Seven days later, the parcel was received. Faucet water heats well. Thank you store.
A beautiful product, a second water heater bought. The first two years work, no comments. One in the house installed, the second in the yard-very convenient with warm and hot water. I recommend to buy.
Super taps!
The goods came quickly brought to the house, while I did not check how I will check out
Great Store! The store is reliable. Sending fast, packing strong, film with air. Delivered the courier, quickly and brought to the address I told him! The crane itself is working, but for us did not fit, high! Her husband's hands are golden, changed and ready! And warm water and if not a big jet then hot! Now in the garden there is a hot and warm water. Buy will not regret!
For giving a good mixer
Everything is fine, I order the second, first three years, the flight is normal.
I order the second time. Very happy. The first works for the third year. I hope this will also work. Delivery within 2 weeks. Seller recommend.
I came quickly, in work until I tested. Well stocked was the parcel
In Krasnoyarsk a week with delivery from Russia. With the screen you can not take, it shows shit anyway, do not overpay. Works, but the extension cord is very heated, although it is 2.5 MM2, you need to try another one. Wash, wash dishes pressure enough comfortable warm water, wanted to make an adapter and connect a shower, but from the watering can a weak pressure, or cold water, uncomfortable.
Works well, heats. The kitchen is convenient. How long will it last, let's see...
The parcel received very quickly! Got in the machine store Pyaterochka, super from home to go 5 minutes, there is no queue, generally Super! To the store Thank you very much! All the good! How to Put add feedback
Everything works, packing is excellent!