SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly corresponds to the description. Delivered in 6 days. Now on charging, they say, up to a day can be charged.
Товар пришёл вовремя. К сожалению, нет инструкции на русском языке. Разбираемся.
All OK
The battery in the control panel is not working. Instruction manual in Chinese and English. You send the goods to rosssia.
Fast delivery, the massager works. Efficiency will be understood later.
с продавцом не общался - не было необходимости.
Excellent massager, three modes, 15 speeds. Looks good, the only thing that is not sure what will be convenient for people with a large neck.
Very good device. Liked!!!
Cool thing! Well relieves muscle tension. Control on the remote. After turning on the device it is necessary to press +. Charging is enough for a week, when used several times a day. 5 days delivery! To buy I recommend!
OK
Parfait, très agréable porté au coup , j’ai le coup fin il ne tombe pas, en noir il est super et pas Salissant, reçu en 10 jours très rapide.
Sweet strange massage right
Very good product, excellent for neck. To use in other parts, arm, etc
Great product, black product. Cool massager!
Delivery very fast. Match shown.
Товар заказываю у этого продавца уже третий раз.Приходит все очень быстро.Массажёр отличный.
Fast shipping Okey
Razoável
Es el segundo que compro (este es para regalo) y la verdad que encantado, relaja bastante para ser TENS, aunque el calor es algo exagerado, nunca lo activo. Estaría mejor si fuera regulable o tuviera un límite menor.
The goods came quickly, everything is fine
Massage by electric current, so too sensitive to abstain, as well as if some health problem, spoke with a meddecin before use. Pretty surprising
New black color neck massager. Cool massager. Good for relief pain and relaxing!
Really helpful neck massager! Doing your job super relaxes tens muscles. Highly recommended.
Cool black neck massager! Everything works great! Recommend!
The massager is excellent, quality. Shipping fast. Thank you store.