SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Amazing boots and good service, unfortunately a bit loose on my thights so they slip to my Knees.
The store sends the wrong size. Be careful. The seller proves that I'm a liar.
Loved the product arrived early and fit just right.
Boots of course spectacular, but there is one important thing but, firstly, it was not worth reading comments and ordering a larger size. Size in size and at 38 it was necessary to take 38. Secondly, the elastic on the top of the right leg is less elastic, which means that the boots slide from the foot. In the rest, everything is beautiful effectively
Beautiful DMs!!! Just got a great little on my foot. But is beautiful and I recorded video and take photo but the app is not accepting:/but is beautiful beautiful perfect
I get cocky ooooo They really are very beautiful I recommend I arrive in 1 week and well-envaled
Fast shipping
Beautiful, very very fast delivery, I recommend the store. Wonderful purchase
Beautiful boots if you are show off this is The Boots i gotten the small hills and I love it beucase is comfortable and I’m ashore I’m going to where not just leave in my closet for the collection of shoe the I don’t where because the hills are not comfortable love it
Livraison en 16 jours. Très contente de la qualité. Je n’ai pas discuté avec le vendeur.
It took about 20 days to get to Mexico I loved them but they didn't stay I got the super slim foot I asked for 23.5 and I always have big ones I should have ordered 23 Maybe they bring a hidden zipper. It's short. Bring some little things to put it up the heel. And don't hurt them. Replacement
item as described. thank you
The shoe are exactly like on the photos. Im very happy. Thank you
Trop belle
A little big and stretched
Bonitas
Dazzling quality as the picture, size a little big, recommend to take up the scale regular
Perfect boot just like the angel in truths secret. Just not rolls a very thick legs cuz my is a little thick, and was bullshit put. Have patience to rise. Have zipper up height heel more or less, and wear 35 in BR and gave right. Maybe if caught a size up, would be easier to get. But in foot length, gave exactly as the measure. Bought 06/12 and arrived SP in my home day 21/12.
It arrived super fast and well packaged. Recommend store and store, grid the +++. People think about the beautiful boot. Wedge 39 in Brazil and served just right, without squeezing Arrived super fast and well packed. Recommend store and, note the +++. We think in a beautiful boot. Wear 39 in Brasil and served right, loosely
Perfect
OK hold on! At its 36.5 took 23.5-bolshevat, but will not hurt bones! In the kit there is a bag with rhinestones that can be glued. The photo shows that one country is not. Late noticed the bag) send the goods 3 days earlier.
divinas
Beautiful boots. Love it
Super cute look exactly like the picture fit well can’t wait to wear it perfect get it
Very good store. Fast delivery of goods. I recommend !!!!