SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Good store.
In Krasnoyarsk for a month. Packed norms. Quality is good. Already the third ordered.
The first time I ordered myself, came of high quality, then I ordered my mother, it also came quality, very satisfied!
In Krasnoyarsk for a month. Packed norms. Quality is normal. This is the second that I ordered from this store.
The mat corresponds to the description. But the tracking stopped at the shipment clearance, so I did not know where the goods were. Communication with the store did not give anything, as if in emptiness wrote, neither reply nor greetings! Began a dispute about the return of funds, but the mat suddenly came a month after the shipment. So the estimate is average.
Nice one
маленький размер
Actual sizes are smaller, before that, another store ordered sizes were bigger.
This is probably the tenth order of this carpet, only from another store. Carpet is good
lovely
Thank you, the goods are happy, everything meets the description, I advise the producer.
In Krasnoyarsk for 25 days. Quality is good. Packed norms.
All as in the description. The goods are good. Recommend. In the Ulyanovsk region came for 12 days. I did not communicate with the store. Bought for 1330 rubles.
Very good mat, delivered quickly.
The goods came quickly. Seller recommend
Sent the store the mat not immediately weeks after two. Lotus all well glued, a mat with a pillow re-without problems in the cover climbed. The material is dense, similar to cotton (there may be a mixture with something).
As in ke description
Delivery is fast, there are still a bunch of other parcels inside. Velcro is not along the entire length, the applicator is good, floral. Paralon's double.
Неплохой коврик, подушечка и к ним рюкзачок, можно брать с собой на пляж (к примеру). Но 1200 за него - это прям потолок, я бы даже сказала дороговато, так как материала в этом товаре по минимуму.
Excellent prickles. I took black. All as in the picture.
I liked it very much, super!
The goods came quality, on the way tracked. Recommend store
I love it! Obviously the pinchitos the first time bother but it goes great and the incredible price!
All as the store promised. Thank you.
Super! now such mats the whole family has)