SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is pretty good. Everything is as described. However the packaging was completely damaged. It was probably in contact with water because cardboard was all soggy when I received it. The shipment service was extremely poor. I ordered it in March 2021 and received it in June 2021 even though I received a lot of products that I ordered after this. Overall, the product is good and no damage was done to the product so no complaints there. But the shipment service can be better.
good
Before me, the goods went a month. Track wasn't tracked. Packed well, tightly. In appearance, everything is whole and not smoky. In full growth, I have not yet arranged the tent since there is no place in the apartment. Soon I will go to nature-I will test it for full, photo and add feedback
Details after the weekend. Tent fire. The store is always in contact. Thank him.
Long and untracked
All the way exactly in accordance with the description, received quickly mail Russia track was tracked by phone number.
Доброго времени суток! Все точно как в описании! Очень отличное качество материала и швов! Очень доволен! Отправлял заказ продавец не быстро, на пятый день после оплаты, я даже написал гневное сообщение что очень недоволен, и если доставка будет такой же, то это будет самый худший мой заказ. Продавец извинился сообщив что отправлял заказ с другого города. В итоге доставка получилась супер быстрой(17 дней). точно АВИА. До этого самая маленькая посылка ито шла 30-35 дней. Огромное спасибо продавцу! Всем рекомендую этого продавца!!!
I ordered a tent and a tent in the kit. In appearance, the quality is excellent, the tent is clearly folded and spread. I drove forty days, I did not track at all. And so everything is OK. To the store Thank you very much;)
The tent is cool, two-seat, the third will not fit)) went about a month.
Goods excellent delivery a little delayed communication with the store satisfied
Everything is accurate, not tracked, the parcel goes by land transport about 4-5 months. After 3 months of waiting and found track numbers on the border with Kazakhstan, canceled the order. Money store returned not immediately, through dispute and support intervention. Although the deal was different.
I am very happy to recommend
exactly what I ordered. arrived very fast
The tent is gorgeous! Disassembled for half a minute, folds a little longer. The seams are well stitched, the material is durable Plus, there are internal pockets and a hook for the lamp.
great item
good
Товар пришел быстро, качество отличное, магазин рекмендую. Всем сотрудникам благодарность и наилучшие пожелания.
After the first hike, the cloth began to wipe, it's not normal! I do not recommend taking
Great quality and easy to set up. I hope it will be also easy to fold it back :) thank you very much for this product. It has been worth to wait for it.
Tent design is good. Only the fabric is thin, it is unknown how it will behave during the rain. The sizes are somewhat small. Two adults and a child will fit. In height is quite acceptable. In length a little small. When you lie down, the head and heels rest on the walls. At the same time, my height is 1 m. 75 cm, and the maximum length of the tent is declared 1 m. 80 cm. This tent is not enough at the entrance of the closing tambour, like most ordinary tents. Very convenient to install and assemble. Because of which it was actually purchased. For a hiking trip several heavy-4.5 kg. The tent came within the time claimed. But still Very long-2 months. A big minus-absolutely missing tracking. I had to worry about the delivery. The sender for delivery somehow cooperates with the Moscow-St. Petersburg broker company-unitrade. Stupid firm, don't contact her.
Заказ шел примерено полтора месяца в Казахстан . Палатка отличная , все соответствует описанию . Единственное пару баллов минус , немного тонковат болонь и хотелось бы что бы днище палатки было из более крепкой ткани, здесь придеться под палатку что то стелить иначе порвать легко .
Nice tent. Korea has reached 7 days. Quality is good. All in the kit as it was indicated.
Very very very good. Super satisfied. Thank you
Delivery 1,5 months courier brought to home. The tent liked it well, there is a smell, I hope it will weathered, in the summer we will test, there is little place at home, I tried to disassemble it it then In general, very satisfied with the purchase for the night on the coast of the Baltic just right.
I advise you to buy. Product at the highest level of quality. Delivery is very fast despite the weight and delay at customs... About 3 weeks. The store is very polite. The product corresponds to the description. A similar tent costs twice as much ....