SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A bit slow delivery but overall love the quality and my logo.
Looked all neatly out. The imprint at the white polo came some nicer looking because this color not by the logo came. When the dark color is the color of the logo slightly less bright.
Good.
Received in 10 days, responsive store! I do xl I took 4xl small size
Look pretty off
The order came within 20 days to Moscow. T-shirt liked. Fabric type viscose, for the summer will not be hot. With the size guessed, on Ross. 50-52, 2XL came up perfectly, who has a big stomach take 3 XL. Before sending the parcel, the store was interested in whether the logo is needed and only after that sent the T-shirt. Shop and seller are satisfied, I recommend.
Quality-price… 10 and praise
Great super neat and very fast delivered
It's just fine! So awesome done that you can not distinguish from embroidery) Polo is very light. In the summer it will be just a best! I think colleagues will order the same)
Did not like making a logo on the front of the Polo (not neatly made)
On our
Very nice
Great quality and communication with store, will order more! Just remember it’s Chinese sizing so you want to go 2 sizes larger ( always best to check measurements anyway )
Expected more. Mike synthetics, not cotton. The quality of the print is such to yourself, not quite clear, although it was necessary to print a black inscription on a white T-shirt.
3XL on our 52, better 50 size. Quality is good.
The quality is not very good
good communication and good quality
Very thin. The logo is painted not on the chest, but almost near the collar.
perfect tks
Seller very helpful and really accurate, the print is very beautiful and resistant to washing machine, the cotton Polo results a litttle thin but for the money spent more than satisfied! Highly recommend
Took 2XL. My height is 179 cm, weight is 79 kg. Size fit perfectly
Excellent communication with the store who produced exactly the logo as desired. Good quality. Super fast delivery. I recommend this seller.
Very good
Recommended 100%, xl size corresponds to a M in Spain
recomendable 100 %