SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
When I received it I saw a small defect, but after using it, I am very happy, I love the color, quality and what protects the camera.
Quality is super, for such money is just a cool product! I was not satisfied with the weight, heavy, and very slippery, in the hand does not sit very much, everything will jump to the floor) came in 2 weeks
The cover is comfortable, pleasant to the touch. Only the color came wrong, ordered Gray.
Very nice Hull very happy. She's just great.
Like in the pictures. Soft. Great the truth, the only bad thing, that weighs a little
très rapide parfait
Very good quality and comfort, it protects the phone well. It took me quite a while to get here.
Very convenient
Классный чехол, на редми ноут 9 про подошёл идеально.Продавцу спасибо, быстро отправил.
The product description is exact, same color, characteristics. Fits perfectly into my Xiaomi Redmi Note 9 Pro. It has a very tasteful texture, does not slip, very nice color and quality product. It took only 19 days to Spain and the store ships very fast. I'm very satisfied. I attach images.
10 for store good product
Product sent… As the item description!!!!
товар дошёл до Уфы за 13 дней. отслеживался. с продавцом не общалась. сел отлично. материал не пахнет резиной. кольцо на чехле что-то вроде пластика, ходит туго, поэтому можно использовать его даже как опору для телефона. пока конечно не привычно с кольцом но думаю это просто дело времени. шнурок только упакован не внутри чехла а просто в общей упаковке, резиновый более мягкий чем сам чехол, тянется. в общем покупкой довольна. рекомендую и продавца и товар.
As described in the photo. Perfect fit in the mvl
Everything is fine, I recommend the store
Отличный чехол. Матовый. Цена 266 руб. силикон гнется, колечко прикреплено крепко вроде. Доставка меньше месяца (объединены с другими посылками). С продавцом не общалась, его товары рекомендую.
When I ordered, changed my mind about the color of the cover, wrote to the store, he leaned back on the request for which special thanks The case itself is made of pleasant silicone, but slippery (this problem solves the holder) I put the keychain on the case and wear the phone on my hand, very convenient
llego super rápido. El color es idéntico al de la foto. En general la calidad de la funda es muy buena, es bastante rígida pero nada difícil de poner. El "anillo" funciona bien, un poco rígido al principio, pero se suelta con el uso. La textura de la funda es muy buena, no se siente como un plástico barato. Lo único malo diría que es la cuerda, parece que sí la estiras mucho se puede romper en cualquier momento.
The cover is just fire! Stylish looks, nice material, the ring is quite comfortable, tight, all the holes match, the camera is protected, lace comfortable!
Excellent case for Xiaomi Note 9s, the ring hard sits and rotates, the material is pleasant, even the ergonomics of the holes under the fingerprint sensor is perfectly worked out. There is a bumper from another store, I have something to compare with, and this ring is not made of packaging like the previous bumper, on the finger I rarely dress so that I prefer a burning ring, sweat on both top and bottom, folds in any position. The platform for the magnet works. Sorry that my friend ordered.