SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
English▼
Very nice article. A little fragile but given the price is top
I got it in only 2 weeks. I loved it and the product just like the photo.
Hairpins are beautiful, correspond to the photo. The only negative-half of them almost do not hold on to the hair. Delivery is fast, the child is happy.
Excellent hairpins, very beautiful
hermosos productos . los recomiendo . comprare denuevo para mis hijas pequeñas. mucho más conveniente que en mi país. gracias.
I liked everything very much, I advise delivery of 3 weeks).
The hairpins are very beautiful, but the two peeled off the decor
Very nice hair clips. Thanks for the little gift. Fast shipping.
So cute
Too happy, put in a beautiful pouch, the pliers are perfect, and an elastic ma was offered! Thank you
ADORO
One came unglued, otherwise all the Hood
Beautiful sticks! Came quickly, as a gift put rubber, it's very cute!♡ Thank you so much!♡♡ Tik Tok: miumyo
Pretty hairpins) to Ukraine were delivered in 12 days)
Beautiful hairpins. Shipping fast.
thank you.
All as in the photo, ordered the second time, came again quickly. beautiful
Good sticks, quite tight, all glued, came quickly, as a gift three black rubber bands, thank you very much
Супер и очень быстро
Beautiful, cute hairpins. One came broken, I straightened the iron myself, like I did not burst, works. And the face of the cow was dirty. I expected that they would come on a cardboard as in the photo, and they came just in a bag. T. K. I took it for a gift-it's a minus of course. As a gift put a rubber band for hair, a trifle, but nice. And delivery mega fast for Ali.
Cool Ones
It came quickly, plus put the gift rubber bands, nice. Thank you
Bien
The product came very quickly, with the store talked, initially I wanted to order some hairpins, and the seller wrote that there are no such, so I ordered others. In general, the sticks are beautiful, as in fact, they have not yet tried. But for the speed of sending a separate thank you!!! Recommend!!!
Все хорошо. Только пришли просто в пакете, думала будут на картонке, аккуратно. Одна сломана была, а так все норм. Это уже не первый заказ у этого продавца