SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, it's just wow, I have no words. I did not notice that this is a wireless charging + cover, I'm just shocked now. He is so cool))) to the store, thank you very much, everything came, delivered by a sdecom, the box was in excellent condition. Later I will add a review)))
Charging cover beautiful well, the fact that the magnet is not sure in the reading of the goods
The product is currently waiting for solution by the store, as the unit sent to me does not work.-
Everything is fine. I charge now once in 5 days, thank you!
Люди так или этак будут смотреть на картинки. Тут тоже внешне обман. Я знал что он прибавит вес, но тут чуть превысил ожидания и он знатно увеличивает телефон. Знайте что не так он будет тонок)
Massive and heavy. The phone with it became 2 times thicker and 2 times heavier. But in the rest all the rules. In the course of operation I will complement
Долго шёл , но пришёл, работает норм, потом дополню отзыв!
The cover is excellent, very satisfied with the quality. Charge enough to charge 1,5 times iPhone 7Plus. For those who are interested, the phone turns large, heavy device :) I order the second one, now I charge the phone only from batteries!) Put 1 star only for shipping, from order to delivery about 70 days! This is unreal very, very long!!!
Goods arrived quickly, well packed, all to agree, not sprawdzałem yet but wyglada for good quality, recommend this store because Obry this shop
Not bad quality, but the top cover did not stand the fall from the hands. delivery is not very, 1.5 month
Charges longer than the phone, and it is enough for exactly one charge of the phone
A good cover, it sits comfortably! Soft and pleasant to the touch! Very long delivery.
Very good service, I recommend making the purchase with these suppliers. For some reason the product did not work and I have been returned the receipt without problem. Good service
good
ok
Très bien
Very long ordered 13.11.2020 took from mail 2.01.2021 in Novosibirsk. Works, came charged for 2/3 somewhere, in the photo you can see what current at the output, for this took off the star, if it stops working I will add a review
Probably my worst buying experience here. It took 3 months to get item. No tracking info. Had to open dispute...luckily it arrived. Good product but horrible store
Товар полностью отвечает картинке.Доставка в Данию осень быстрая,полторы недели.Был уже полностью заряжен,сзади кнопочка включения (можно включать по надобности). В руке лежит идеально ,хоть и прибавил в весе. Из минусов чуть чуть маркий
Everything works;) came up on the iPhone X. thanks
Thanks
Très bien
Description is OK, but it doesn't charge. It doesn't work. It has failure.
good
There was a miracle! I got an AKB, but he was driving for almost 3 months, and this one is full... A. The store always has excuses in weather and all sorts of crap. Parallel to order another product so he arrived less than a month. Note, if anyone needs it quickly, then probably not this seller!