SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product thanks
Beautiful dress, charm me
parfait
Excellent, as the picture.
The dress is very good, the body material is cato. Took for 24 months, we are now 11 months (weight 11.5 kg; height 75 cm) a little loose, but look good. Booties are just in size, well, a headband. Super outfit. The goods came for two weeks, quickly to the mail meest. Thank you very much, i recommend.
He arrived fast
Thank you. The dress is just class. The store sent out quickly. Order will not regret.
Very beautiful and quality kit! The seams are all even, the fabric is very pleasant, the color is bright! Delivery 1,5 weeks to the samara region
Excellent product very well designed
Beautiful! size 18 m somewhere on Year. mega fast delivery, 9 days to Yekaterinburg.
gorgeus
All like, knitted base
This perfect very beautiful I like very much and the order arrived on time
This perfect i love it arrive before time i recommend it
Thank you very beautiful set. Took the size of 6 m sole by 62 cm height
The dress and headband are the right size but the slippers are much too small! My daughter is size 22 in shoe (she is two years old) and can not fit the foot in
Very beautiful, arrived very quickly in Brasil, Brasil only mail, brazilians knows kkkk. Worth buying, very beautiful.
Delivery is fast. I advise the dress well sooo beautiful i'm delighted. For 4 months, ordered size 9 m
To say that I'm delighted-not to say anything. Do not want money and take it necessarily, the dress is just lovely. The store is attentive, put in a gift an elastic band for hair
It’s good
Very beautiful, very Sheer here need something to put under because it is transparent and you see the body… The rest very…
The goods came to tatarstan for 12 days, it's very fast .. the goods are of excellent quality, i really liked it, you can order without fear .. took for 6 months 12 size, just fit
nice dress
Looks fantastic!
Jolie produit Merci