SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the product is exactly what it is in the picture and the delivery was fast thank you.
מאוד טוב
Muy buena, y el envase es muy delicafo. Me encantó
Works perfectly… Only have Battery home
The product is good. I highly recommend
Delivery fast and all is normal
Product quality good, I recommend
OK thank you
muy útil, viene sin pila (necesita solo una AAA) llega más pronto de lo esperado
Not used yet, looks very beautiful
Is working
My daughter like it
The set is designed for both older children and the smallest (from 0 +) My Instagram: @ tsvet_schastja In the kit there is a zipper case, where it is convenient to store a set, three replaceable nozzles, a machine and an instruction. The device works from a finger battery that is not included. It is convenient to hold in your hand, the machine works almost quietly. On/off button. The nozzles differ in color and degree of abrasive. The machine liked, does not hurt. Yes, and the child is more interested in such a process of signing nails!
The device is compact and easy to use, does not require connection to the network, it is powered by batteries. in the kit there is a hard cover with a zipper, which allows you you you Powered by AAA battery (battery not included). In the kit there are 3 nozzles, instruction. The file is made of plastic, everything is high quality, light, conveniently lies in the hand. Has one control button. Almost quietly works. I advise you to look at the problems with cutting the nails for children.
The polishing kit consists of a device working on a AAA battery (battery not included), three nozzles, instructions. Pink nozzle for children 0-6 months, purple-6-12 months, blue-over 12 months. The file fits well in the hand. The power button is located conveniently. The weight of the device is small, during work the hand does not get tired. Change of nozzles is simple. During work, the sound of the file is not loud and does not irritate.
Delivered in 2 weeks to the post office in the Moscow region. The color was sent by the one I ordered. Powered by one AAA battery (not included). Buzzing quietly enough. I'm glad I ordered it. My daughter is 3 years old, and the last 2,5 has to catch her and fight with her to cut her nails :) and with this trimmer she herself is not afraid to trim it three times. Sorry, I did not order earlier
Электрическая машинка для стрижки ногтей деткам ELERA. Интересный вариант для полировки и подпиливания ногтей малышам, сначала ногти нужно обрезать, с этой задачей машинка не справится. Комплектация: чехол, машинка, три насадки разной абразивности и инструкция. Работает от пальчиковой батарейки (в комплект не входит). Насадки отличаются по жёсткости и по возрастам, но я использую все три, независимо от возраста ребенка. Работает aппapaт достаточно тихо, малышу можно обработать ногти пока он спит. Интересный девайс, мне и ребёнку понравился, мой малыш норовит поиграться с машинкой в процессе подпиливания ногтей. В целом я довольна приобретением, могу рекомендовать к покупке, и отличная идея для подарка молодым мамам!
The goods are whole. came earlier than promised.
Good product
It's okay.
Very satisfied, this shop to you.
Delivery very fast as the picture. good price, I like it!