SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice
The goods came in whole and unharmed. For their money quite decent binoculars
Consistent with the description, material OK dpstawa after 3tyg
Delivery to Irkutsk month. I bought my son as a toy, a good binoculars-small and with a cover.
Impeccable. Small and powerful and with a protective bag. Superb!!
Corresponds to the description and price.
Binoculars norms, metal, everything is super! I recommend!
very accurate as the description.very good quality and clear.
Small comfortable binoculars, for theater, sports events is a great thing. I liked him.
great item fast delivery
All OK. Very satisfied
Thank you very much. The goods came intact, although the packaging is so-so (cardboard packaging and bubble envelope). I ordered the child, very satisfied. I recommend.
Delivery to Smolensk took 2 weeks. Binoculars of good quality, increases perfectly, the details are visible and clearly distinguishable. Corresponds to the description. I recommend both store and product.
Binoculars are excellent, i recommend to everyone, so solid, in a case. Approaching perfectly. Thanks to the store.
Thank you for the parcel. For the child will come down, the quality is good. I recommend.
For a child, small
Good, quality goods, everything suits.
Delivery to Moscow two weeks, the track was tracked. Its money is worth, massive more than 350 gr., nothing rattles, the adjustment is smooth. Decently approaching. The viewing angle at the removal is not large. Take with you to nature, to the theater, or give the child to play in the war-Super! I recommend!
Honestly did not expect such a quality super
very good
The product corresponds to the written, came to Nizhny Novgorod for 2 weeks, very good quality
Works well
The goods went three weeks to the voronezh region. The declared characteristics correspond, there are no complaints.
Fast shipping. Good product!
Exactly what I needed. Very good workmanship. I would recommend!