SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is gut
excellent stuff. its realible to use. very satisfied
Binoculars are excellent, approaches very well. But there are also cons: a rag for wiping from ordinary fabric, which only smears dirt and in the instructions there is no word in russian. At least the scheme painted what a wheel for what is responsible. In general, excellent money is definitely worth
It came in 15 days. The box is slightly wrinkled. But everything is intact. Quality of plastic at height. 5 balls.
Super
everything's good, the box was a bit damaged, But binoculars was not damaged so it's fine.
Nice looking and very compact.
Testing.
Bien
Fast delivery to moscow all as in the description
Came very quickly, but different lenses at one setting look differently, the store returned half the price
Came the whole, works
شكراً you
Ordered 4.10, received in his P/O ukrpost Kharkiv 25.10. The packaging is normal, the binoculars came in whole and unharmed. Everything corresponds to the description and price. The main thing is to adjust first the overall adjustment, and then adjust the adjustment of the right eyepiece and dilute the eyepieces according to the width of your eyes. And then you can normally use this device as binoculars. Of course, he would have rubber eyecards for better, then it would be more convenient, but the price. In short, you can use ..
Honestly, i didn't count on anything worthwhile. But i was pleasantly surprised. The description of binoculars looks like the truth. Normal. Not necessarily a children's toy. The photo was taken on a rainy day, without a tripod.
tout ok
I'm fast. Good quality for cost
The quality of materials and assembly is excellent. Took as a toy to a child.
The item corresponds to the ordered. The parcel delivered faster than expected. Seller thanks!
I liked binoculars!
Looks great. I haven't tried it yet, but it's for my son. I think he will love it.
Beautiful very beautiful, meet the specified.
Norms, children are happy)
At short distances turbidity, normal
Binoculars-norms. Came quickly. Small, light, to the touch-not nasty. I recommend.