SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m very happy with the order. The box is so beautiful, I’ve asked to send me airbrush without logo. Working well, haven’t tried yet
The product is good, sold quickly sent and the courier 8th day delivered I recommend and the goods and the producer.
Fast 15 days to
Excellent Product exact to description. Very fast shipping arrive in 15 days. Excellent store I recommend 100%.
Wow is gorgeous… Arrived blazing fast... Can't wait to try it, thank you
Very quickly came, in 2 days, unexpectedly nice! Airbrush is quite decent, I recommend!
Packing condition is clean and work is not only, when pressure is a lot about the can improve skin condition is of door.
Thank You!
Weak, only on the manicure and pull-as did not regulate-the device so-so (planned small fakes to paint but also they are easier and faster to paint in hand)
As described, it comes in a perfect hard case to keep it and is great to use in nailart
OK!
Shipping incredibly fast summer products also Okey
The product Fire corresponds to the quality has not yet been in the robot but I think everything will be fine. Delivery to Nizhnekamsk for 5 days Thank you courier delivered
Everything corresponds to the description. Delivery within a week. Works fine in 2 modes. Instruction in Russian is missing, but it is also clear that where to press
Super store 5 Stars ***** for you.
I still didn't try to use it.
I arrived just the last day of the deadline! The machine works well is easy to handle! Bring a muyyyy long cable and instruction manual although it's Mandarin haha but bring. I'll leave more reviews in a few months when I use it more times.
It is gorgeous)
Excellent thing, came in 2 weeks, I recommend it to everyone. I took pre-confectionery purposes.
Fast delivery beautiful design more than try for my gradients and babyboomer
The order went to me for two weeks-it's very fast!!!! Packed well. The equipment is all in stock. Thank you!!
Super
Shipping came after a month, equipment working!
ok
In the Voronezh region, delivery is less than a week. The airbrush is very stylish, everything is also fine in work. Took for cakes.