Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnโt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
y***k –
Great set! Thank you!
l***o –
It is a bit small, but it fulfills its function and is of good material and arrived ahead of schedule
Customer –
Already on my third purchase, it’s really good! Good, good, good!
E***i –
The drawer was packaged incredibly secure in puffy wrap + bubble wrap, so two layers total! Very minimalistic and cute on my desk, the depths of the pen/pencil holders are very deep and the bottom draw can hold many small items! <3
E***i –
The drawer was packaged incredibly secure in puffy wrap + bubble wrap, so two layers total! Very minimalistic and cute on my desk, the depths of the pen/pencil holders are very deep and the bottom draw can hold many small items! <3
D***o –
Very useful and fit more than I expected
Customer –
This one arrived damaged.
P***a –
Very good quality. The color does not convey, but it is pure white. There is no damage and the delivery was very short.
Customer –
The shipping is fast and the packaging is incredibly meticulously and safely packed, and you can come as the picture is. However, there was a little scratched, but if you are of this quality at this price, you are also inclined to purchase.
M***o –
Came very well packed. Good quality and very cute.
b***r –
Fantastic, arrived earlier than expected.
M***a –
Everything is ok. good trade. Fast delivery
Customer –
A small neat organizer that fits perfectly on my desk.
Customer –
Such a great product for its price, sturdy and good quality plastic. The drawers are compact , perfect for storing, as well as the compartments for stationary. Shipping was fast, took approximately one and a half weeks. Definitely recommend.
N***r –
Super storage very well packed fast send set up in the very satisfied process
Customer –
Nice, strong plastic. A lot of things fit into the organizer, very capacious. The bottom box is deep, the top two are a little smaller. Was well packaged, will definitely arrive without damage
Customer –
It was very securely packaged, everything arrived safe and sound!
E***o –
It has arrived broken
J***a –
As per announcement, it works well.
l***r –
It’s a little smaller than you think.
A***v –
excellent organizer. nice plastic. very reliable packaging. fast delivery to Ukraine by new mail
Customer –
Very cute! Pretty decent quality, although there are some dents and scratches on the plastic, not too noticeable though.
A***r –
Very well packed wine to ensure no harm, it looks bigger in the photo but for me it is enough to put all the things I have๐I am missing the drawers that I ordered separately and they go together but it is highly recommended to clean your garbage desk xd
f***r –
Good quality! Only the drawers are darker than they appear in the photo.
Customer –
Perfect as described
A***r –
I thought it was the organizer and 3 drawers but no, the organizer only has a drawer no 2. Then I missed one that I asked for again, in the image it looks so perfect that you don’t distinguish anything, but it’s very good because it has cleaned my desk, It is smaller than it seems but the measurements do not lie, it serves me wonderfully like that.
f***s –
It’s smaller than you think.
S***E –
I was worried that it might be damaged while it was being delivered as a plastic product, but they packaged it really carefully.
c***r –
It came broken and I got a refund
M***r –
So spacious omg it turned my whole desktop area super neat and i finally organized my room i love it! !
Customer –
Good
A***n –
Excellent Product, arrived fast
Customer –
Tight. ใ ๋๋๋ใ ๋๋์๋ใ ๋๋๋ใ ใด์์์์ใ ์ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ ใ
M***i –
I was very pleasantly surprised by how well made and well protected the package was for this item, thanks!