Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a***r –
Chair is of good quality,however one of the casters would fit in place,because of too thick weld,had to file it a bit.
D***s –
I’ve bought more expense chairs that weren’t as nice
F***i –
If the cheers amazing comfortable in the shipping was fast. I would recommend.
L***i –
satisfied super fast delivery
W***n –
I think one of the best!
M***z –
It’s okay
L***N –
Easy to built. And delivered in 2 days.
Customer –
Very good chair. I am a bigger person and this chair still holds my weight. For 60 dollars i thought that this chair would be pretty trashy and i bought as a temporary one but i’m now keeping it as it’s comfy
Customer –
Very comfy! Its big, but was a little tricky to assemble
L***z –
Lighting fast shipping
S***t –
It was difficult to install roller. But product is very good.
Customer –
PS is easy to assemble, very beautiful and comfortable, my wife was delighted, especially because of the color.
B***t –
Amazing. The best chair i bought.
A***v –
Good
j***r –
Easy to build. Good
C***y –
Arrived super quick !
Customer –
I absolutely love this chair and definitely would like to get another one
Customer –
Bought these chairs for a rental and they look good and made with the strong type of plastic. I would buy more.
A***a –
Im so excited for my chair to was easy to assemble it and easy to read directions
Customer –
.
Customer –
Good
Customer –
Chair is great!! !, of course i don’t know if it will stand the test of time,however with that said for the cost i really don’t care about that. It is elegant looking in my opinion seat feel comfortable and my back felt supported.
8***r –
For the price, i am very pleased with this. Assembly was easy too.
Customer –
Love it
R***k –
Easy to build (20-40 minutes depending how well you follow simple instructions) and it is very comfortable. The chair is not large either so it fits me great.
A***y –
A little smaller than i expected, the headrest doesn’t move forward or back just up and down but all together a great value for the price
6***r –
Came fast, good item
R***a –
Good quality.
R***n –
Nice and smooth and looks very pretty
a***r –
A little smaller than i expected, but arrived as expected
Customer –
Arrived early, easy to install, pictures are accurate, item as described, and it’s very comfortable for this price.
J***e –
Great chair. Comfy and sturdy!!. I recommended it to coworkers working from home too! Plus it came in 2 days!!!!! !
c***c –
Super easy to assemble, thank you very much, it looks sturdy.
3***r –
Amazing
D***n –
Clear instructions and easy for one person to assemble. Comfortable so far! Looks exactly like the picture
N***o –
I need to put it together to see how it looks.
B***n –
Love, love, love this chair!! ! I would recommend this chair to absolutely anyone. I am 6’3″, 240 lbs and it handles me with ease! I’m not a very technical guy, but putting this together took me about 40 minutes and it was straightforward and as easy as it gets. Best product i’ve ever bought on this platform! No regrets!
K***s –
It arrived fast, and was easily assembled pretty comfy office chair, back support is there.
8***r –
I love it
Customer –
Excellent chair, shipping within the USA took about a week. After that, everything is fine.
J***h –
My back thanks you
H***s –
Good chair
M***r –
Nice and comfy, but has some shortcomings based on its price that you can see during assembly compared to known brands
T***b –
It came in only one day, chair is super comfy and easy to put together definitely worth the price.
a***a –
Sooo comfy and easy to assemble. Sent by fedex and arrived fast!
Customer –
One of the best . I really like it 🔥
О***а –
Fast delivery. Nice chair
Customer –
Really good
O***h –
Good quality
D***e –
Good product
G***n –
I love it!!! It was so quick and easy to assemble, also the screws were a little messed up it still worked out in the end. It’s also comfy!
D***o –
I received a complete package, I had to assemble it but not everything was good at the moment.
q***b –
It’s nice feels good had to put a pillow to support my back more but pretty easy to set up
L***r –
Comfy and relaxing and great for rocking
P***P –
They dont provide return shipping label.
Customer –
Quick shipping, easy and quick assembly, comfortable and sleek
Customer –
Very comfy and good
Customer –
I like it; it’s comfortable. Thank you.
J***o –
Love this chair. It’s very comfortable and easy to assemble. Great buy and quick delivery.
f***r –
Excellent product, very satisfied!
g***r –
My daughter really liked it, I bought it together with a desk and it is a good combination, it arrived in good condition, it comes with all its accessories that make it easier to assemble it.