Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It’s cute!!! But had to send it back necause don’t need it, changed my mind
F***a –
They look quite good and are of good quality, the clllr also looks pretty good for the price, they arrived quickly.
Customer –
lovely wig by my 9 year old dressed as Ennui
o***l –
Very good material, it arrived very well carefully and quickly. You can’t have a very big head because the size is reduced.
Customer –
10/10 The wig is of good material.
K***s –
very good if you buy it
Customer –
beautiful 💖
Customer –
Very good quality
m***m –
The long is the one indicated in the description, the color is the indicated one, it seems to me that it is little hair but no gaps are noticed
f***a –
It is very well made. 🙌🏻 arrived quickly to Cancun, Mexico.
m***r –
A wig designed to personalize Arale Chan’s cosplay, well made! Very recommended!
Customer –
I recommend this wig, it has a very soft hair and is very pretty.
L***z –
I thought if it was the long one that comes in the mannequin, but it’s more. Short, hence everything well excellent texture
a***r –
It seemed the same to me as the image, very good material and the color is the same as the image that is there. recommended.
C***z –
It’s good but a little shorter than what is shown in the photo.
8***r –
It’s beautiful, just as shown in the photo, it arrived in exactly a week!! ! Regarding the quality, it has little hair and if you comb it too much it can fall out, but in terms of quality/price it is perfect, I don’t know why it has little hair.
A***s –
It’s amazing, like many others I bought it for Shakira’s concert with very low expectations and it really surprised me in a good way. It’s not one of those horrible wigs they sell for costumes, it has better quality and for the price it’s a marvel. Don’t hesitate to buy it.
A***i –
material arrived very quickly. It seems very well made. The box was wrapped very well in bubble wrap and arrived intact. The material arrived very quickly. It seems very well made. The box was wrapped very well in bubble wrap and arrived intact.
I***s –
Done right
A***a –
I ordered 3 wigs, they arrived quickly, in good color, but they are shorter than the image.
O***r –
List to go to Shaki’s concert. It’s not bad, and the purple wig is very cheap. Delivery, everything is fine
Customer –
It’s very pretty, I like the color and the size is correct.
H***a –
Very nice color, no glitter, generic red, perfect for intuition.
Customer –
A beautiful hair is characterized by being healthy, bright, soft, easy to pein and with healthy tips. You can also have
Customer –
I absolutely loved it, very good quality.. the color doesn’t do it justice in the photos but it is indeed purple. 🤌
Customer –
I arrived early and I liked the color.
A***a –
I love her! excellent quality! Exactly for my Shakira concert
C***r –
I was surprised, very good finish and color. I recommend it
D***a –
The color is darker than the one in the image, so I gave it 3 stars because it is not the color I was looking for. But this is pretty and of good quality. reaches shoulder
K***r –
The color is perfect for a costume of the song “those of intuition” of Shakira, and that is our goal to use them in their next concert in Mexico. Are of good quality and can be combed
l***r –
Excellent Quality
E***o –
For the price, it’s very good, it has a lot of hair, the color is also good, obviously it’s a wig and it shines a lot.
Customer –
I loved it, it looks very good quality and the color is super nice. I loved her
A***a –
I took it super fast, I wanted it for the Shakira concert and it arrived just in time, I loved it. The truth is, it’s super pretty and doesn’t look of poor quality, I really recommend it!
Customer –
It is super pretty, identical to the photo. Additionally, it arrived earlier than expected.
L***o –
It didn’t take long to arrive, it doesn’t include a cap or hat to put on, it is manageable and soft, it doesn’t shine, in the image it looks like it does but I guess it was the light, I liked it, yes I recommend it.
a***a –
Good quality, for the price it is good for costume to occupy it for a costume of shakira intuition and gave it perfect I recommend it to get you out of trouble only that it is a bit fragile you have to comb it carefully so that the hair does not come
r***r –
It was supposed to arrive on February 26th, it arrived today, March 3rd. I was supposed to go to Shakira on March 2nd… I went to Meigs on March 1st (today, due to school season), so that I couldn’t use neither this one nor the other one I bought on the concert. 🫠 At least it looks better than the one I bought here.
E***c –
Good quality
Customer –
very good quality for the price
T***t –
They came well packaged, I bought 4 for some friends and myself, they look good, although I haven’t taken them out of the package yet, I think for the price they are not bad. I will update later. ☺️
A***z –
It looks great and pleasant touch
m***a –
They looked longer in the publication but they arrived in perfect condition
A***s –
Very good quality, high hair density and grass of the product. It’s a little shorter than expected, but it fulfills. The color is identical to the photo and of better quality than the ones sold in costume houses.
R***z –
It reaches the height of the shoulders, and has an arrow. The color is purple. If it’s as seen in the photo
V***a –
I loved it, it looks very nice, the color is striking, it looks like a fine wig. I would buy it again, it will be for Shakira’s concert.
Customer –
Hermosooo
M***s –
Excellent
v***v –
Haven’t used it yet looks great
K***e –
They come very well packaged, have an intense and shiny color, arrived very quickly, I haven’t tried it but it looks of good quality.
f***a –
identical to the photo, arrived quickly to Cancún, Mexico
A***A –
Very good
R***z –
It is of good quality.
K***a –
Good quality, it arrived quickly. I bought it for the Shakira concert.
Customer –
Perfect for Shakira costume or another character, I loved it, I recommend it. It arrived in 10 days.
Customer –
They are very cute, excellent quality, just like the image. I highly recommend them.
C***z –
Good wig, I agreed to what was offered.