SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent, corresponds to the description
It's like a description. Quality is super! Delivery to Ukraine NP, in 10 days came
Good socks, not 100% cotton feel, but beautiful
Everything corresponds to the description, very satisfied! I recommend the store and his product!
I ordered a second time, another color, again really liked
Very classy socks! Definitely advise!
11.11 order, 04.12 received. Socks are cute. Daughters 6 months are great and wide))). Thank you. Socks are cute.
Very beautiful and cute socks. I thought with bells, but were without them, the sole is rubberized
Socks are so cheerful, for 10 months we approached 15 + 18 m, a dense wide elastic band does not press, keeps well. I'm happy with the purchase. The store quickly sent everything
Socks are cute, really liked, came on time, the store is good
It was 2,5 months, not tracked. There are no complaints about the quality, bears are glued firmly, do not ring, do not rustle.
Good socks. Got there in less than a month. Ordered 4 pairs-each was packed in a separate bag. Sole with rubber poods. Plush muzzles are soft (do not rustle and do not ring, as in models more expensive); glued, not stitched. After the first wash, one face of the panda almost broke off. Baby two months, wears a size 68, socks for three months (size S) fit the length, but still wide.
Socks are good, bright. The gum is soft. But I thought the frog would swell. Unfortunately, no. It is convenient that the foot is rubberized
Socks oochen cool! Quality! All as in the photo! Delivery pleased with SPB for 2 weeks
Ordered 10.22 received 12.01. Socks are good, not rough synthetics # pleasant to the touch. I liked the goods.
Cool, quickly came
Beautiful, bright socks) quality is good
Socks almost 3 months went..., the quality is super, I recommend.
Came in good condition, but went long, and in general everything is fine
Socks Super bolshevat for 6,5 months quality fire
The trooper came to shvidko. Socks like that, priemny on the dotik, zvisno do not fall off the Bayern, ale Teply. Dietini is like this, so can pogristi. Everything is acuratously glued and the pin Pran is not necessary.
Cool! No smell! The material is excellent! Bears are very well attached! Glue does not stick out anywhere! I liked the baby) I advise! We went to the Sverdlovsk region for a month!
In general, good socks, took as a gift. The stars are well glued, and the Bunnies are not very. The color is bright, odorless. Delivery to the Moscow region 15 days.
Socks are beautiful. Baby 6 months just wear
Socks are excellent, soft! Color as in the photo of the store (I have distorted).