SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Submersible knife and handle hang out. In the rest, everything seems to be fine for now. Let's see how many years I hope for. Delivered to the House by sdek quickly from Russia to Moscow in four days.
The delivery is instant (in Krasnodar territory for 4 days). It's okay. My wife is happy, and thank you very much to the store!
Took 3 mounth to arrive because the korona. but its here and working welll
Amazing product
all ok
First package arrived with broken bowls. Yet after I contacted store, he sent me pack of new pieces and they arrived in around 2 weeks. Definitely reccomend to buy from him.
It's quite a hoist. Works normally, but checked only in test mode. Pleasant blue illumination.
good products... biolomix ... it's sure ?!! it's not the first product...
Very good blender, quickly delivered, I use joy. Very good offer for this money)
The parcel came to Belgorod region in 10 days. Blender I never had, compare with nothing.. And so everything works, quality plastic, the blender itself is heavy, let's see how it will show itself in the robot, the store Thank you very much.
The order came to Alma-Ata in 30 days. The track was fully tracked. Pleased with the delivery service to the door: called and brought. The product is packed in a cardboard box that crumpled, but the blender remained intact. The set is excellent, the bowls are made of high-quality plastic, the blender itself is metal and heavy, it works quietly, capacity and RPM is quite enough for kitchen work, there are two modes (simple and turbo), knives are sharp and securely fixed. I'm happy with the purchase. Good store, 5 stars.
Outstanding quality. Fast shipment. Recommended
Looks like a good product beforehand and without having tried it. It took a while but I guess the current situation has contributed.
Delivery from Russia молниеносная! I leave a review not from myself, myself not at home, my wife received, says everything works and everything turns and everything is in excellent condition. I'll add a review from myself and during the monthly operation. And in general, my wife likes it, this is the main thing!
Everything is fine, it came in a week
Blender відповідає declared in the photo. We're in the sky. Duge is pre-war buying, Servis and selling I recommend!!!
Delivered quickly, not yet tried.
Just like in the description. I recommend dealing with the store and everything looks good
It came in 5 days. Completeness corresponds to and without damage. On materials did not save to the touch quality Later I will write how it works
I received the parcel, the blender checked like everything works time will show for how much enough. Seller Thank you!
Very strong, crushes ice cubes with no problem
Waw was really Sneel of 10 days arrive my blender an super good
Quality items, great store, Very well packed and fast delivery, thank you very much. *****
PERFETTO
It comes about 19days so fast and i loved