SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery week. Good, not noisy, the speeds are smoothly switched turn to increase/decrease, not click 1,2,3,4,5 and is turbo. I tried it already, I liked it. Let's see.
Доставка с Украины Очень быстрая Правда не курьером А на Укрпочту Все целое Упаковка хорошая Все как на фото У меня такая штука впервые Сравнивать несчем Первое впечатление хорошее Делала суп - пюре Перемолол хороша Супик получился вкусненький А пока торжественно стоит в шкафу и ждет случая Рекомендую и продавца и товар У меня много Биомиксовской техники и я пока довольна Всем успехов в кулинарии И главное не потолстеть СОВЕТУЮ
At first glance everything is fine, everything works. Let's see during operation.
Delivery is very fast, from a warehouse in Ukraine, through ukrmail 3 days. Packed very well. The blender performs its functions. Recommend. With discount and keshbek about 1000 GRN. Really profitable, given the prices in stores.
Perfect!!! Thanks
it was great thank you
Fast shipping, I recommend
si cuidaran un poco más pequeños detalles les daría un 10 , le faltan algunos detalles como el visor de potencia que es prácticamente imperceptible, pero tiene buena potencia y es muy silencioso a comparación con otros del mercado, de momento muy contento con el producto
All descriptions and photos below correspond to the realities! Previously we bought a large blender of this company-we are happy with the whole family. This blender works well, beautiful lighting is available. And by the way, the order came 4 days before Penza
From Odessa to Kiev 3 days, bought for 38 bucks, the goods and the store I recommend.
It was a nice product. Thank you
First impression positive. Napisze second feedback after time.
Description is accurate is ta super good How bad it gets so hot I want it for home use hope it's durable I ordered it yesterday 07/06/2021 and it came to me 07/06/2021 Super fast I love it
Product equals photo! Fast delivery.
Все получила быстро, хорошо упакованным. Удивила очень тяжелая ручка-мотор. На холостом ходу малошумный. Почти не слышно. Вверху на рукоятке регулятор плавного увеличения скорости, есть турбо-кнопка... Дополню после начала экспуатации.
Very good and silent recommend
Buena calidad
Everything is exactly yak at descriptive. The blender itself is heavy, it looks like it's 100w. Yeah, well, zdivula's a pint. Everything came to the reception. Poki yakushu is pre-war. I'll write a reviews of the pint vicorestanya.
Delivery is fast, everything is prompt, appearance and box and blender in excellent condition. I have not tried the work yet. Seller recommend! Everything is fine
The blender got it. I ordered on May 27 and received June 01, the alien from the warehouse of Ukraine. The store is very grateful for such work, in this seller previously ordered a mixer. Recommend.
The device is very good, but unfortunately the command was missing the helicopter in its entirety. Therefore, I would like to correct the error Thank you in advance
Thank you received for 3 days in Moscow, until in work I tried ....
Thank you, the order came very quickly, the courier delivered to the house. The goods correspond to the description, everything is quality.
Super fast delivered and looks good looking. Works perfect
Thank you to the store for my order and complicity in delivery. Transport company DPD could not deliver my order, noted that I received, but after long negotiations I still received the parcel. Blender liked, well, then the time will show. The seller is reliable and the communication goes well. AliExpress did not help me.