SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in time. Very satisfactory quality for my use. Well packaged. I recommend it.
Very good product, see the use.
I tested one time the leveler and seems good. I received the item with all accessories as shown. When I put the eye of tripod in the middle, the leveler didn't stop to blinking. After that just move the leveler to the left or the right and it stop blinking. I didn't tested receiver yet.
All quality and on time
Green laser level. It looks good it takes 4 days to Spain. To see its duration and reliability. We need to test them and see the duration.
Excellent product!
The parcel has never arrived store to flee
Quality is good, the only thing in some places is scuffs
Solid tool
The level for your money is decent. The level came with a locked pendulum, the equipment as in the description. In Stavropol came in 9 days. The store is good recommend.
Perfect!!!
Delivery to Latvia 12 days DPD Courier, which I think is long because the week the parcel was completed
He's really great! +- 3 mm on 20m for mine. Super bright. The battery lasts super long. The quality of the whole is rather good! I can't do it anymore. I recommend it!
Super, très bien !!
Fast and save
Shipping fast. Several times called and received SMS about the approximate date and time of receipt of goods. Everything came in good condition, works fine. My husband is happy. Thank you store.
Some of the goods ordered were shipped much later
Do not recommend store. Zamówiłam more expensive package from Spain to doszedł in week and czekałam month because walked from China by Bohemia. Waste of time and money. Additionally przegapiłam time dispute because marked delivery after 7 days a package was not and seller mydlił me eyes round that right will cause is delay time. Do not recommend if the spieszysz with hardware
Description is accurate, the store answers quickly. Fast shipping.
The laser came faster than it was indicated. everything works fine, My husband is happy thanks!!!!
Really happy with the product. Work like a charm. Left it turned on for 4h the first time and the battery didn't die out or anything.
Super produit. Easy
Product meets expectations Very well packaged TOP
Delivered very quickly, in 4 days in Makhachkala. quality is satisfied.
Delivery, a week to Penza. The device is very good! Checked the horizon, at 5 meters the error of about a millimeter was and the same vertically on the three meter ceiling, checked the back. I could not resist and immediately adjusted one plane, led to zero. Coal 90 degrees is perfect. Very satisfied with the purchase!