SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super insoles. Thank you so much
It's how it appears on the screen. They're comfortable, I like to buy two pairs. Good packaging and gift coverage.
Insoles came to me in Novosibirsk very quickly two weeks. Quality nice
I am extremely happy with these insoles! Most other liners claim they will support your arches but in actuality they are far too soft. These have both a strong instep and a separate pad to cushion the center of your feet. I definitely recommend this product! To
Excelente
Good color quite comfortable and good size very good store
Rosemir is very good, the verbs are strong. Ce find the verbs of the yaki men caught!!!!
Comfortable insoles. I will order more
Insoles are very high quality, better than others (I bought several types for a sample in different stores). The only "minus"-under them you need to buy new shoes for a larger size :))) but yes it's not a trouble! Thank you store!
ordered my 4th pair already. good
Good!
Oral, delivery shvidka, I recommend
I'm happy but expensive
Original goods well writing will Reply
top material, many thanks
Please contact with plantar fasciitis buy, think more rigid as family Gongyi free energy. Shortcomings is height some higher depending on the exercise you inconvenient your chest. Days or so children saw yet cushion is OK. A month or so you ask if OK add order can be scheduled.
Спасибо за быструю доставку! Качество на вид и на ощупь отличное! Дополню отзыв после эксплуатации. Продавца рекомендую.
Excellent insoles! Comfortable when wearing, well support the arch of the foot, the cushion in the center of the insole is quite high and elastic, a beautiful prevention of transverse flat feet. I took on my 40th Foot size insole with a size of 7-260mm, just approached. The only thing is the red fabric "clings" every dust.
It's my 2 my order I'm happy
impressed.. I feel they will make a positive difference.
быстрая доставка, где-то две недели. стельки хорошие, только маломерят.надо брать на размер больше.
Excellent. Delivery fast
Quickly came, as required. There is a rise under the heel of about 7mm. I will add feedback after use
The goods are good, the paws are nice, recommended!
Very good quality at 42-42 ,5 took 9 approached as native