SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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recomand
Excellent
It came very soon. now try it.
Worked for a year and a half, ordered the same. All ok
I order not the first time, came for 11 days, everything is fine
Very fast shipping the lights meet the described give a good light, they are very simple to put at the moment they have already been on for 2 weeks and work perfectly. In the photo the before and after with halogen and led lighting.
Installation simple, lights are strong and bright. Recommended product.
The parcel came without damage. The lamps are made well, all workers are put without problems. At night i did not check, i will check, but in the garage shine brighter than the staff. Delivery is very fast to yekaterinburg for 8 days, thanks to the store, score 5.
Lamps received in quality excellent
excelente
Quickly and what you need
Put on the motorcycle, in the lens optics, instead of regular incandescent lamps. The native passing light was just terrible-the flashlight on the phone shines about the same. Put these lamps down-. The light is chic, the cut-off border is correct and clear. A small jamb-the space in front of the motorcycle is slightly overdried, but not critical. I do not know how many lamps will live, but now i am incredibly pleased with them. I recommend.
Excellent lamps, i take the second time, do not fail, reliable. Came quickly, two parcels, one for the headlight, the second for the stops.
Lamps are excellent!
It's okay.
Enough minutes for 10
Shine three times brighter than halogen. my headlights shine just below the marks until no one blinked. there is a difference between the near and the far. at 2114 climbed on hurray and everything closed. let's see how they work. came very quickly. thank you
Thank you for not warning about the need to purchase an adapter for h7. It was a surprise when installing. And so the lamps are fire! Bright, but how they shine in the headlight could not be seen. Buy adapters and finish.
Very good price, excellent service, the product very good or according to specifications.
Good leds for mercedes w211 no errors
Good leds
Very good fog leds for mercedes e 2004 no errors
Ótimo produto
Everything is fine, working, let's see how much will serve
Nice white light!