SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It's okay. Everything works
The goods came, but very long before samara 2 months, the tracking number in the mail could not pick up)
I buy a second time, as spare. The previous ones have been burning for two years, shine well, better than halogen. This order has not yet checked.
The second time I ordered this product. Worked two years, one lamp went out, took a replacement and again a couple. Lamps-fire! I change stock halogen lamps in Highlander. Like all Americans-the head light-deity, all sorts of different halogen lamps from Koito and Philips not Ale, but then suddenly you feel like a person.
Largus h4, hood, 3 days in the nn.
I buy from this brand again, this time I put it on a bike and the excellent quality just like shipping
Ordered the wrong set but great communication from store. Will buy from this seller again.
Everything is fine, however, as always 5 +.
Excellent always quick arrival
One lamp came non-working, opened a dispute, the money was returned without problems, for this i put all the fives. I'll order again. Seller thank you very much
Received in 3 days. Fast shipping. Looks good as i put off
Good product very nice, i arrive in colombia in about a month and a half
I buy the second time the quality is super.
Shine well. I ordered h7 in the head and h4 in the fog. In the fog did not fit
It's okay. Works
All norms, shine well
Much better than I expected I received delivery in 9 days Thanks
Super bulbs! I order a second time. Shipping 7 days. Ordered from russia.
The light is super. Immediately adjust the headlights. Regarding my old ones, i blinded everyone.
Lamps quality. I buy here not the first time and as always fast shipping and delivery. The courier brought the parcel home. Seller recommend.
Good light.
Delivery of menche two tignev, Merced, ale comp'üter to put out the Lampi, and vidiya pardons (Jeep Cherokee KL, 2015).
Ordered h4 passing light just on hurray especially in the rain, far at 4
Excellent product!
Delivery week. I order the same second time. In the first one was covered with one lamp. The second still works, more than three years. I like it. Yes, stand in the fog lights, because it is impossible to adjust under the passing light, blind everyone, but the light is just fire.