SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good quality urun
As usual, everything is quickly timely, i order already 3 sets and everyone is happy. Thank you store
fast delivery very pleased
Top as always, order here already 3 years long my LED lighting and am really mega satisfied! Row all 3 years with it in the motor and still works perfectly!
Good ball lamps for vaz 2106. The store quickly answers questions and immediately after the order sent the goods. delivery 2 weeks to ukraine in donetsk region.
Very fast shipping! Excellent diodes lancer 9, came up perfectly. After installation, necessarily, the rotation around the axis of the lamp need to get into the focus of the reflector. Or stg will be g .... oh, on the track will blink!!!!!! In short, adjust the headlights after installation and will be you happiness!
It came quickly, how did not work yet checked
Fast shipping. Lamps came whole, without flaws. I liked the workmanship. Connection was no problem. In a conventional (not lens) headlight with a smooth glass, there is still a glare of the meeting.
Well packed. Tested and works perfect
Not at first sight i will put excellent lamps
The product arrived in good condition to approve them.
I forgot how many times I bought the products great now that I have been using my own company for 1.5 years no worries the least friends will buy from Turkey 2 teams at the same time do not give the product one goes out the other so tell the customs is stuck the price seems high
Came very quickly 9 days to krasnodar. Quality is good. Ordered 2 years ago two pairs to this day work! I advise you to buy. The light is cold-white, but ordered the other days brighter and the glow line was better. 4 ball out of 5.
All OK!
I order a second time, the first served two years. Fast delivery, two weeks
The order came quickly, i order from this store not the first time, the goods are of the highest quality, it works for the fifth year, now ordered to friends. The seller highly recommend, the delivery is fast. For everything i put 5 +++++++++.
Everything is super, I liked it.
A grade
Fast delivery, responsive store, excellent quality-shorter ones pros, take it will not regret.
All motorists hello! Ordered hb3 for toyota aqua for driving light. Bulbs are excellent, you can rotate to adjust the cut-off border. Light compared to native halogen, better, of course not searchlight, but visibility improve. I drive almost a month, the flight is excellent!!!
Came in two weeks. Shine good! Hope for a long time operation)
ok!!!
The quality is excellent. I take the second time. The first took more than a year ago, work perfectly, shine perfectly. The store is also super. I recommend.
Reception in time and the lighting looks good, let's hope it stays that way over time
The lamps are just super, better they have not met yet, the road lights are very cool, very good store, sociable, asked him to send after the order as soon as possible, home came in 15 days, everyone advise.