SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soft silicone, very comfortable. The cover is tight, well fastened
Excellent bowls, the price is low, the use is high
Looks good. Neatly packed. Feels flexible on. Have not tested. 29-11 ordered 14-2 received
Fully corresponds to the description came, about, for a month. Packed well. The cover is made neatly. Bowls in individual bags. To the touch pleasant. This is my first experience, compare with nothing☺️ With the store did not communicate, everything is fine
Good Goods.
As in the photo, I did not try it. Shipping month
I ordered this thing on the advice of a friend. I'll try in January, I'll add a tip. Packing is excellent + case. It was about a month. Ordered for $278.80
Second time I order. Excellent bowls, dense. Comfortable cover.
I haven't used it yet. Later I will add a review.
All quality, delivery fast
Perfect, Thank you!
There is a smell of silicone but I read that this norm is very convenient if you correctly insert then there will be no problems
It came intact. Not used yet
Excellent
One month, per general all is as described, i’ll write another review after using them, thank you
Bowls, of course, are excellent. For those pennies that I bought them, also with a cover-in general fire! Very satisfied. No smell, silicone is gentle and soft. You need to use it. I did not make a review until I tried it) I will say this: to find out on the example is an interesting thing. Train and forget about gaskets, tampons (bowls are not as nasty as tampons, for example). It came for 2 weeks in Krasnodar
The product is the same as in the picture. The material is nice to touch and soft. Doesn't leak, it's easy to use, comfortable, environmentaly friendly. 100% would reccomend!
Delivery to Kharkov 1 month. Packed perfectly.
I do not know for whom the big cup XD but cachesao is good!
Delivery about 3 weeks. The thing is good, comfortable. not felt at all. I'm happy!
Came, looks thick and large, even S, I'll try to write a detailed review with sensations.
Seller: always in contact with buyer, replies messages. Sent: it took a little longer than the stipulated date I ordered it for Yanwen economic Air Mail shipments, I ordered it on 07/17/2019 and arrived on 28/10/19. Item: totally as in photos, well packaged, good appearance. Still missing to use
Looks ok, it is very soft. I haven't ocasion to try it yet. I recommend this product and store.
Perfect... thank you!
Everything is super, except that the order came quickly, so still at my request the store put me two l, for which the biggest thank you!