SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Cute how to picture
It's very nice and nice
I loved it.
And the quality and color is super as in the photo
Very nice, soft and well finished. Besides, it doesn't smell like plastic being kept in a plastic bag like other things it happens with. Shipping has been pretty fast, a couple of weeks approximately.
The presentation is different
Wonderful cloth and quality
Packing wasn't good, i was expecting box packing as showed in images as well. But it is in plastic bag which is bad. Quality is very good.
Thank you, I really liked the kit.
The goods went very long, despite the situation in the country with the virus, the store sent everything quickly and well packed. Thanks to the seller.
Gorgeous! I recommend!
perfect and beautifull
Delivery 3 weeks, all soft, high quality, color pink bright. But still for China expensive in Daughters of sons all cheaper.
The material feels good and I love it!
10 days in Amsterdam concerned and looks beautiful nice looking!!
Beautiful!!!
The set is excellent, the knitwear is soft. But without a box, came in a package. Sorry. I'm happy with the purchase. Good luck and prosperity to the store.
Very nice set, highly recommended
Ordered a set of Orange (universal color) 27.03.2020, the store sent the order 28.03.2020, the Russian Post received 07.04.2020. The set came out 1000 rubles. With a discount on the coupon. Things are made of soft knitted cotton. But there are defects in the products-in the third photo: On the raspashonka the strings are sewn uneven relative to each other and they are short; on the bibs the drawing is not in the center, but with displacement; on some sliders in the middle seam there is an unsewn distance-you need to sew yourself; somewhere the threads stick out or not cut. Maybe I got such defects?
very very good
Absolutely perfect, super cute and great quality
Bellisima
Funny shmuffs, quality norms, you can take. I hope the child will like :-)
Very nice
A very good set, quality as the store described, the pictures did not do because they are already from other buyers. She took a blue set for the boy. Very high quality. I recommend