We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good as in description
i love it
Ordered 2 m. Tresse. Received only 1 m. Promised to finish. Waiting for some reaction from the store. After handling the question, whether the cod was sent, the seller offered to pay extra for the delivery. As a result, they returned money for the goods not received, because. There was no time to wait. Cod description correspond.
Thank you. everything is fine
Pleasant to the touch. I did not communicate with the store. Seller put a small gift
The goods came quickly, 1.5 weeks to Bashkiria, thanks for the gift. I recommend the store, I will order again
Everything is super fast as always
The hair is excellent, I order the second time, I stitched the analog of Barbie, it turned out perfectly. After boiling, lie well, do not stick out, do not stick out
Quality is good. On the doll 30 cm enough two PCs. Stitched well, thick. The price ratio is excellent. Thank you to the store for a nice gift
I ordered the second time, there was not enough of one crack for firmware. In general, a good store, I'm satisfied with the quality. Delivery month, track tracked.
The hair is beautiful. Smooth, smooth, the color is the same. I order not for the first time, the color is the same, from time to time did not differ. This time the delivery is mega fast, just over a week to Belgorod region
Color is not the same
волосы просто прелесть рекомендую
The parcel to Minsk reached less than two weeks. Everything would be fine, but the store sent the COD not the color that was needed. The color of the hair was principled, as it sewed the doll to order. Okay, I would still like a shade not the same, but I ordered a dark color, but came ashy. I opened a dispute for a partial refund (1 dollar) but the seller began to ask me to cancel it, promising immediately to send out the Cod of the desired color. I canceled the order and began to wait, after a while I wrote to the seller, asking if he had sent the order. He said he 'd sent it. After the end of the buyer's protection period, without receiving the right product, I again opened a dispute for a partial refund, but the seller again began to ask to cancel the dispute and promising the Since the defense is over, I am no longer in this divorce. As a result, the dispute is closed in my favor
Delivery-2 weeks! Very beautiful cod.
very good super sort to
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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