SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery. Packing factory. It was safe and safe. Thank you to the store. I recommend everyone. After testing I will add the recall.
Great thing! Powerful, comfortable. All as in the description and in the picture! I'm happy with the result and price
Great mixer. Very fast delivery
Great product, great service, fast delivery
Excellent mixer, delivery is very fast, from the moment of payment to delivery passed 4 days, the only negative, inaccurate description on the site. Here is the pre-term quote from the order-"stainless steel mixer, kitchen device for whisking cream, eggs, dough for bread, 6 speeds, a bowl of 6 liters, a whisk, 1200 W", so here is a bowl of 4 liters, not 6. Thank you for such a quick execution of the order.
The product came quickly well packed corresponds to the description of the store sociable purchase is satisfied.
4 days and already at home. The spouse immediately kneaded the dough ran. Looks like from the 50's. My wife is happy now.
Ordered delivery from Russia, came in 2 days, without any delays! Quality satisfied, not noisy, suction cups hold tight, the bowl without dents and in general any deffects are not found, the design is chic, we will try!
Very fast delivery. Everything is fine.
Very fast delivery, June 16 ordered, 25 received at the post office. In the village of Rostov region. The order went from Moscow. Thank you to the store, I recommend the store. I took my daughter for my birthday, so I'll add a review later when I give it and she will try it out.
To Hmao delivered in 6 days, mixer super. Dough kneading is a pleasure. Definitely recommend a mixer and a store. Packed very well even our mail can not break anything.
Good Mixer, let's see how much enough. 6 speeds, the mode of p-manual, while holding, the mixer works. The store is sociable, I recommend this store. Later I will add a review, I want to order a completely iron whisk.
Fantastic fast delivery. Today I tried, the device is good, especially taking into account the price (took on sale with a large coupon of the store). I hope it will last a long time. At the same time I bought two products, one sent IML, the second CDEC. IML won, ahead of an hour with a small one)
Bardzo bobry
Super good service, fast shipping, good quality. Highly recommended ❤️
My wife really liked the mixer. Works well, the dough for bread, pancakes and pies interfere with Hurray.
Is OK
Super fast delivery, came all whole well packed, in idle turns on, as will be in work let's see
For its cost, its work performs at 100%. With long use (>5 min) is heated, when kneading the dough tries to swing) all the nozzles except the whisk after washing in the dishwasher were oxide, metal in them, apparently, fig. to the bowl and whisk without complaints. For home bottom of rare heads is the most it, for frequent and Prof-slabenko will be, slabenko.
All Super cichutko about. Chlebek already zrobiony and cake pizza. In a bowl can wyrobić not more than 700 gram flour.
I'm very satisfied
Good product and good store
Satisfied with very fast delivery 10 points!!! I'll try it and unsubscribe. The parcel went from Poland to Estonia through Germany 5 days.
When opening the box, I stung with Chinese plastic. Then the smell disappeared. Delivered to the Bryansk region in three days (sdek). In appearance, it is not bad, the plastic looks quality, there are no foreign slits on the joints of the parts. For work, time will show...
All is OK. Recommend all this salesman.