SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ovalco Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ovalcomart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not deliver as ordered because of this one star delivered to Pyaterochka brought
Works great
I brought a courier. Delivery is very fast 5 days to Volgograd. Checked while idle. Everything works. We will test under load, additionally unsubscribe (if something does not like it).
Delivery was fast and very good! However, there was a scratch. That's a shame. The operation was easy and very good.
The business is the best.
All as in the picture. Fast shipping.
Mixer bomb
후기가 좋은 이유가 있네요 ㅎㅎ 시험삼아 도착 당일 식빵 만들었는데 힘이 좋으니 오븐스프링 짱짱하게 올라오고 반죽 질감도 제빵기랑은 비교할 수 없을 정도로 탄력있고 부드러워요 이 가격에 이 퀄리티라니 만족 안할수가 없네요 ㅎㅎ 배송도 9일만에 도착해서 놀랐어요 통관중 떴는데 우체국택배에서 문자왔길래 혹시나해서 나가보니 반죽기가...! 잊을만하면 온다고 알고있었는데 그 편견을 깬 로켓배송이에요
A little more small. It's not just of 5 liters
Нет инструкции на русском языке
Excellent mixer for your money for all 100%, delivered quickly 2 days, wife is happy) I recommend the store, everything is fast and clear...
Всё ровно
Thank you very much. the mixer works, bought for a gift, so I did not check with the products. delivery is fast.
Super! The quality is excellent. Shipping fast. Seller responsible. Quickly sent. Securely packed. I recommend the store and the goods!
Fast shipping to thank yet products have been used for four.
Cool mixer I advise everyone
Gostei muito, ainda não experimentei mas parece ser boa e forte...o vendedor está super recomendado...
No noise-but things are OK
A little loud but good
The product is as described. Looks really good and arrived fast. I haven't used it yet but I hope it lasts long.
Externally, visually everything is in order. The color is dark red, I thought it would be lighter, brighter. Turned on, checked in idle running, spinning, when switching speeds-RPM are added. I liked how it works, quietly, quietly, but it's idle. Delivery is fast, by mail of Russia.
Very well packed, the product is the promised
Work well and high performance also great. Noise blender degree of noise. Good use in and it will make you satisfied
Arrived in 5 days, noisy but with tasks copes.
доставка Укрпочта два дня со склада в Украине .качество хорошее ,белок взбило хорошо,больше пока не использовали.инструкцию на русском выслали по моей просьбе .5+